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Hello
My name is Jason Rehmus. I am passionate about helping people solve problems. I think and write clearly, getting to the heart of the problem with ease.
My customers mean the world to me. I work hard to meet their needs and always take an extra step to give them something more. When necessary, I take on my superiors if I don’t think they’re giving the customers what they deserve. I am more of a customer advocate in that regard.
37signals is a company that does everything with an excellence unparalleled in the business world. This is how I approach my work, as well. I think we are a natural fit for one another. Others agree with me.
Oh, yeah. I very nearly sacrificed a limb in the name of customer service. I’ve got the scar to prove it.
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The importance of excellent support
I provide an excellent customer support experience by following a very simple path: listen, understand, act. I always begin my interaction from the standpoint that they are in need and I am their first attempt at survival. Dramatic? A bit, but it is absolutely true.
As a customer, I request help for software, cable TV, or mobile phone service and am constantly made to jump through hoops in order to demonstrate that I actually need the help I am requesting. I feel like a burden to the company instead of the reason it exists.
Our customers are always the reason we are in business. When we use barriers to weed out certain customers from getting the support they need, we tell them (and their friends, families, and neighbors) that we do not value them enough to answer their requests.
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Sorry, I am not a robot
Each customer I serve is a human being. Therefore, each interaction I have with a customer is unique. I do not use canned responses, but address each situation with the appropriate care and concern.
I listen. When a customer has had a frustrating experience, I understand. It is vital to address their perception of the problem as well as the problem itself.
I am never afraid to say I am sorry. I say it all the time to my customers and always will.
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Recommendations
I enjoyed working with Jason when he was the Systems Specialist for his department. He was able to quickly comprehend complex system issues and work out a solution for his group of users. These included detailed processes, configurations and security settings for the warehouse management (WMS) and shop floor management/costing systems.
I really appreciated Jason’s ability to organize his thoughts and write them out clearly. It made it easier for our departments to move ahead with solutions knowing that issues were clearly understood by those involved.
Tim Gess
Systems Analyst / Project Manager
RBC Ministries*****
A few years ago, I read “Love is the Killer App” by Tim Sanders. The book encompassed what I want to become as a sales professional. At the time, I was working with Jason Rehmus, he was my assistant manager at Family Christian Stores. If working for FCS doesn’t create a customer service leader, nothing will. They work with very limited staffing and offer a product that impassions many people. You can’t field any question there lightly, or without a well constructed answer.
Since then, both Jason and I have applied our skills and abilities to different companies, and what Jason has developed is that “Killer App”. Jason is a man about solutions. It doesn’t matter the subject, the problem, the scope…..if a problem is brought before Jason…within ridiculously short time….a solution shows up in my email box. It will lay out options, different scenarios, and often even a case study. I have never seen anything like it.
Regarding his familiarity with 37 Signals…well I have been working on starting my own marketing company….as I have been looking at different ramp up scenarios, he has offered me some very sage advice…by connecting me with your first book on line.
Jason is a hard worker and truly committed to what he believes in.
Paul Dlouhy
Founder, Relient Marketing*****
Over the past 7 years of my professional career I’ve gathered enough computer technology to get myself in real trouble. My experience with company IT guys prior to working with Jason was always very frustrating. I would try to explain my problem while trying to use computer lingo (what little I knew) just to sound somewhat more knowledgeable. This frequently back fired. I always ended up with more problems and a lot more confused. When I started working with Jason, I could still use the little lingo I know and keep my ego intact, while Jason provides very straight and direct help. Plus another benefit of working with Jason is his great mind for problem solving. The combination of his problem solving and computer skills have been of great benefit to me.
Christopher Woods
Vice President
Fortress Insurance Agency -
Contact me
I have been a big fan of 37signals for several years now. I have turned many people into fans by introducing them to your fantastic products. Now I would love the opportunity to create and maintain fans for you in an official capacity.
Give me a call so we can talk about how to make this happen.
Jason Rehmus
